Corona-virus Service Update


Service updates

UPDATE 10th July 2020

Over the last few days I have had a chance to pop in and visit a few of our local pubs and see what the landlords and landladies have done – I must say WOW.

Prior to re-opening these people have put in a lot of hard work to ensure that their customers and staff are well looked after and as safe as is possible.

Initially, if I am honest, I was scared by the re-opening plans, but after seeing them for myself I feel a lot safer – so well done to our local licencees.

With this in mind, we feel it’s safe enough to resume a normal pick up and drop off service, with one slight difference, even though I am licensed to carry 4 passengers, I am only able to carry 3 at a time in the rear of the vehicle, and still face masks MUST BE WARN for the entire trip.

REMEMBER ABOVE ALL STAY SAFE & STAY

UPDATE 3rd July 2020

With things starting to get back to normal we decided it was time for another update.

As you will be aware Pubs and Restaurants are allowed re-open from the 4th July. However, we feel that this is too soon, and as such we will not be accepting booking to convey any passengers from these establishments. (the ONLY exception is staff to and from work)

Whilst we sincerely wish every single one of these businesses every success in the re-opening phase, it should be noted that the majority of our customers are vulnerable, elderly or NHS transport jobs, with this in mind we need to take addition precautions to ensure their safety.

We will review this policy as of Friday 7th August, after we have had time to review how the opening phase has affected us all.

UPDATE 10th June 2020

The government has said “every precaution” must be taken as passenger numbers were expected to increase when lockdown measures were eased further. Coverings must be worn on buses, trams, trains, coaches, aircraft and ferries. Very young children, disabled people and those with breathing difficulties would be exempt.

The government did not say that say that people in taxis or private hire vehicle should wear masks, however, here at 1st Direct we feel that this is wrong. Therefore, as of Monday 15th June ALL passengers and drivers will be required to wear a mask or face covering, unless as per the guidance the passenger is a very young child, a disabled people and those with breathing difficulties.

NO MASK / COVERING – NO TRAVEL

If you don’t have a mask we will provide a mask free of charge


During these unprecedented times I thought we should take a few moments to let you know what we are doing during this time.

1st Direct Cars are finding trading extremely challenging at this time, as are the majority of businesses, both big and small. We will survive and hopefully we can use the old phrase “what doesn’t kill you, makes you stronger

How are 1st Direct keeping you safe.

Before and after every trip, no matter how small we are disinfecting the vehicles using Detol, this includes the exterior door handles. If we are on a longer trip with you, known as a wait and return, we also disinfect the vehicle whilst waiting. Whilst nobody can guarantee 100% safety, we will go the extra mile to keep you and our drivers safe.

Are you operating normally now?

We are operating a normal service at the moment, however we are also covering work for those who need extra help, and we are members of the Good Sam, NHS volunteers and the Hungerford Volunteers Group, so at the moment we need to to prioritise these jobs.

Our current trading hours are as follows :-

  • Monday to Thursday 8am to 10pm
  • Friday & Saturday 8am to Midnight
  • Sunday & Bank Holidays 9am to 9pm
  • Outside of these times we do accept pre-bookings

Special Offer

During this period we have also introduced an offer. Anywhere in Town of £3.

This offer runs Monday to Friday from 9am to 5pm and it means you can get anywhere in Hungerford for just £3 per single journey. It also includes us going and doing your shopping for you if you are unable to go yourself. The only things that we will not shop for is alcohol and tobacco products.

So, what will happen after this is over?

Unfortunately, my crystal ball is still faulty, but we are aware that we will need to, certainly in the short time, change the way we work.

We believe that even after air travel returns that it’ll never be the same as before the virus. We foresee a lot less business travel, and a lot more people using video conferencing, however we see less people using public transport and buses and trains will remain quieter, hopefully this is an area that we can infill.

Whatever the future holds we will do our best to adapt. In the short time please for all of our sakes please follow the government advice.