Our T’s & C’s
We know this is the boring bit, but it makes up an important part of the service we provide to you.
Terms & Conditions (updated April 2019)
You are responsible for checking the details of the booking in the e-mail we will send you confirming your booking. 1st Direct Cars will not be held responsible if the information is incorrect. If it is incorrect please inform us as soon as possible and we will e-mail you and confirm these amendments.
1st Direct Cars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredictable delays en route to or from the airport 1st Direct Cars will not take responsibility for any passengers missing their flight if three hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however 1st Direct Cars accept no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
Please ensure you give us your arrival times and day in to the UK and not your departing information, please ensure that a mobile contact number is given to us for us to be able to contact the passenger on arrival.
If you have a serious delay on your return journey please inform us as soon as possible although we will do our utmost to find out if you have incurred any delays.
1st Direct Cars use their own transport wherever possible but do use third party companies where appropriate.
Reservations made for service on the following dates will be subject to an additional surcharge on published prices: 24, 25, 26, 31st December & 1st January, other days may also be affected.
Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration.
The cheapest and easiest method of payment is by electronic funds transfer (BACS). However it must be noted that all credit / debit card transactions incur a 3.0% surcharge as dictated by our merchant supplier (iZettle). We do, of course, accept cash but do not accept cheques.
Waiting Time / Parking Charges
We do not charge for the 30 minutes waiting time after the plane has landed. However if the passenger is stuck in immigration or has lost luggage we would have to charge waiting at £25/hr pro rota.
Your fare does not include parking, you will be charged as per the car parking rates in whichever car park the vehicle is in.
If any road tolls or congestion charge are not included in the original quote the driver will ask you for the money or we can take this from your card if you prefer. The most common road toll is the M6 toll which costs approximately £6.40 for a car and the London Congestion Charge which is £11.50 or The London Low Emission Zone (LEZ) which is £12.50, which is payable 24 hours a day.
Any amendment to any journey must be made via an e-mail or by telephone to us to which you will receive an e-mail confirming the amendment.
Amendments must not be made with your driver.
1st Direct Cars will accept any cancellation made as long as there is at least 24 hours notice, if less than 24 hours notice is given there will be a £7 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via an e-mail to which you will receive confirmation by us
Cancellation of cash fares
If you fail to give us 24 hours notice of cancellation of an airport / dock booking or any journey which is termed out of area (i.e.not within the area governed by West Berks Council) we will charge the full fare including any parking charges incurred by our drivers.
If you do not receive an e-mail from 1st Direct Cars confirming the cancellation, please call our out of hours number which is 07590 722953. Refunds will not be issued in the following circumstances:
• No refund is made if the passenger does not show up for pre-paid journeys.
• No refund is made for cancellation of a booking on the day of travel or afterwards.
All other circumstances where a refund may be possible should be addressed directly to 1st Direct Cars.
Terms relating to account customers.
1st Direct Cars operate a strict policy on handling account customers.
All invoices will be e-mailed, or posted, at the end of each week unless previously agreed with the company. All invoices are due for payment strictly within 7 days of the tax point date. Failure to pay within 7 days will mean that the account is placed on the stop list.
Failure to pay within 7 days will also mean that any discount applied to fares will be revoked and a new invoice will be issued for the full amount.
1st Direct reserve the right to advise other taxi operators in the area that a customer has been placed on stop and that account facilities have been removed.
1st Direct will use all powers legally available to them to recover any outstanding balances and my include us pursuing via the courts and instructing bailiffs to recover on our behalf.
Should you dispute any item on an invoice it is your responsibility to notify us within this 7 day period, failure to do so will imply acceptance.